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Privacy Policy

PROTECTING YOUR PRIVACY
COLLECTION AND USE OF PERSONAL INFORMATION

The term “personal information” means information about an identifiable individual, including name, address, email address, signature, and other information relating to an individual.

We may collect personal information when you:

SHOPPING AT STOKES:
You do not have to provide us with any personal information when you purchase merchandise with cash at one of our Stores. If you use a credit or debit card for your purchase, we collect your debit or credit card-related information and your signature to process and administer your payment.

When you purchase on-line, your name, billing address, the address for delivery, phone number, email address, credit card information, and amount of the purchase are collected. This information is used to process and fulfill your order.

PROMOTIONAL EMAIL COMMUNICATIONS:
From time to time, we may obtain your consent to send you emails about products, services, promotions or events relating to Stokes that may be of interest to you.

YOU CAN OPT-OUT OF RECEIVING PROMOTIONAL EMAILS FROM US BY DOING THE FOLLOWING:
If you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email.

CONTESTS AND PROMOTIONS:
When you enter a contest or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest or promotion. At the time you enter the contest or promotion, we may obtain your consent to send you future promotional communications.

The “Send to a Friend” permits you to send emails to others. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so.

SURVEYS AND CUSTOMER RESEARCH:
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We use this information to help us understand our customers, to improve our product and service offerings, promotions and events, and/or to assist in the selection of Store locations.

EMPLOYMENT AT STOKES:
We advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for employment.

CUSTOMER SERVICE:
When you contact our Customer Service Department you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to help us answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.

DISCLOSURE OF PERSONAL INFORMATION
We will not disclose trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

SERVICE PROVIDER ARRANGEMENTS:
We may transfer or make available your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, operate certain features, send promotional emails, run our contests and promotions, conduct customer research, manage and analyze data and our advertising effectiveness, and fulfill gift card orders.

Your personal information may be maintained and processed by other third party service providers. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

ADDITIONAL INFORMATION ABOUT OUR WEBSITE

VISITING OUR WEBSITE:
In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.

We may also use a third party to help us gather and analyze information about the areas that you visit on the Website to evaluate and improve the customer experience and the convenience of the Website, and to help us evaluate some of the specific information related to your Website visits.

By sharing our Privacy Policy, we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information.

Our objective has always been and continues to be about enhancing our customers’ experience before and after purchase…in store, on-line and ultimately, in your home.